Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
 How long does it take for you to complete my order?
 What is a "proof"?
 Why do I need to look at a proof if I've already given you everything I need to have done?
 Do I still need to approve a proof if I bring my work in on disk?
 How do I go about getting an estimate from you?
 I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?

How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some may take weeks or months. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.

What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show an accurate representation of the final product.

Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

Do I still need to approve a proof if I bring my work in on disk?
It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.

Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.

I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time? We will always give you our best estimate of the amount of time needed to set up your job. The variable aspects of design work include the following:
Are we using clip art images or doing original illustrations?
Do you have a firm layout and are we doing finish work on your layout or are we doing a complete layout from scratch?
Are the elements that you require in your layout simple or complex (overlapping elements requiring trapping, drop shadows, wrapped type, etc.)
If you have furnished your files on disk, are all elements assembled for efficient output or will the file require some troubleshooting?
These variable aspects make it impossible to calculate with certainty exactly how much time will be needed to complete the design phase of your job. If you are working with a fixed budget, let us know how much design time you can afford and we'll let you know what we can accomplish within that budget.